Festelle.eu Gave Me the Wrong Video

[mitsurugi]

So I had purchased FV45-5 (Thai boxing), but instead the site gave FV44-4.   I've deleted from the recycle bin FV44-4 and gave the site owner an email about it. I told him the I deleted it, gave him my email, and order date.

Is there anything else I could do?

Thanx.

[Panther100]

Actually, yes, there is:

If they don't cooperate and send you the correct product then by all means that would be worth telling.

They're at the top of the list for quality producers and customer satisfaction so nobody expects you to be treated any differently.

[mitsurugi]

I've just recently sent an email to Cindy of Kontext with two screenshot attachments. I sent one to info@festelle.eu, but the delivery failed.

[Panther100]

Obviously you're 0 for 2 ...

Let me check into something and I'll get back to you ...

(If you get satisfaction in the meantime, just post it here.  I'd rather see everything out in the open so anybody can see if a problem is resolved rather than pm'ing back & forth.)

[mitsurugi]

They fixed it. Got the right video now Thnx

[FestelleVideo]

Hi

Just to clarify matters, festelle.eu is NOT an authorised site or anything to do with Festelle Video Distribution.

The office Festelle Video Distribution websites are:

www.festellevideodistribution.com (currently under reconstruction)
www.festelledownload.com (for download titles)

Unfortunately we are unable to offer support for the .eu site but are happy to help with regard to either of the OFFICIAL sites above.

Thanks

Chris, Berni & the Festelle Video Distribution team
Based in the UK & Tenerife to comply with the Video Recordings Act

[Panther100]

Even though Festelle.eu is separate from Festelle Video Distribution it just goes to show the excellent customer care that Festelle Video Distribution does to explain the difference.

Additionally, I'll just post part of the reply FVD sent me as further reference after I asked them about this:

Although FVD is separate from Festelle.eu,  " ... we will however post to the forum explaining this, and as a gesture of goodwill, if we have the title available for download will make it available free of charge to the customer.

I hope this explains matters ?

Best regards

Chris, Berni & the Festelle Video Distribution team. "

Superb.

Finally, Cindy from Festelle.eu was also very considerate and prompt in her reply to my query, as well:

From Cindy at Festelle.eu :

" Hello Panther100,

I didn´t get anything from this customer. He should send me his invoice number and I´ll send him the right download. Could you tell him that ?  FV45 isn´t Thai Boxing. Did he mean another video ?

Greetings,

Cindy "

Again, a great example of excellent and prompt customer service from Festelle.eu.

Glad everything turned out O.K.