i have. no response. not fixed. brutal job.
I have the same problem as you and I emailed both John and the ECC moderator. I haven't heard from the mod, but John replied giving me his assurance that his mod would sort out the problem.
I've bought a lot of downloads and DVDs from ECC and only ever had 2 issues - one time a fault with my PC prevented me downloading a video after I bought it, and by the time I fixed my PC the link had expired. The mod sent me a new link. Another time I ordered a DVD and recieved the wrong title. When I complained he sent me the title I'd ordered without any questions asked.
I'm impatient to see this fight, and a little frustrated with the delay, but I'm 100% sure we'll get what we paid for soon!