This same thing happened to me. I pruchased tokens from CCBill. They took my money, but did not make my account or give me tokens. I've tried to contact them through their helpdesk 3 or 4 times. I have also used their SSL, and their email over the past several weeks. No reply, no refund, no movies, no tokens.
They have not replied, and my account and tokens are not active. I love their product, but STAY AWAY - YOU WILL NOT GET YOUR MOVIES, TOKENS, OR ANY REFUND.
I know DWW is extremely popular, but they took my money and won't respond. What assholes.