I've contacted them regarding a problem download and they were on top of it immediately and kept checking back that everything was OK. I was surprised a place would even give a shit whether or not you actually got your $10.00 clip or not but they did.
But as far as hunting down a particular clip / who's it is , etc , I haven't tried that and wonder if they'd even spend the time on that .... just too many clips . I've seen some clips here in ads and like to locate to purchase but think actually finding it would is a one in a million chance.
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*** In case you guys have a download problem like I did - always write down the order number or don't delete that order page until you successfully download the clip as they will ask you for the order number in order to fix the problem ***
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