You should definitely share your experience. Unless I missed it, you haven't indicated the company or site in your posts. Please indicate it. Many members of this forum are either producers, or are in contact with producers, and the producer or company may be unaware of your plight. Posting your experience may bring your issue to their attention.
Additionally, other forum members may have gone through your experience. They may have obtained the product, or compensation, in a way you may be unaware of.
Finally, by posting your experience, you can help ensure others are not similarly victimized.
I understand the Forum Administrator's concern: they are not eager to become middlemen in a customer/producer disagreement.
But - if you have reason to believe a company is acting maliciously - you'd be doing catfight aficionado's a favor by sharing your experience.
UPDATE*
Well... never got a response back. I got the idea to contact the webmaster to see if he could get the message to the company owner but turns out that web address isn't even active anymore! After realizing that I'll probably never hear from the site I took care of things myself. Unfortunately I never got my videos but at least I know to never give this company a single dime from this point on!